Refund policy

Terms and Conditions of Sale:

Accepted Payment Methods:

Cash, checks, INTERAC e-Transfer for the purchase of a kayak or accessories at the workshop.

VISA, MASTERCARD, INTERAC for online orders.

Ordering a Kayak:

A deposit of $500 is required at the time of ordering to reserve a production slot.

This amount will be deducted from the total amount during final payment.

If your bank places daily limits on INTERAC e-Transfers, please make the transfer a few days before the agreed delivery date so that the full amount is deposited on the day of delivery.

The price indicated on the order form will be honored regardless of the price displayed at the time of delivery.

Cancellation of Kayak Order:

Up to 30 days before the agreed delivery date: Full refund of $500 + Tx.

Between 29 days and before the start of kayak production, a fee of $300 + Tx will be deducted from the deposit refund.

Once production has begun, no refund of the deposit is possible.

Note on Advertised Kayak Weight:

The weights advertised on our website are the average weights observed for similar kayaks. A variation of +/- 3.5% is possible. Ask Tutjak for a more precise estimate when placing the order based on the chosen color and options.

Kayak Warranties:

1 – Composite manufacturing defect: 10 years

               This warranty covers defects present in the composite (bubbles, etc.).

2 – Bonding defect of bulkheads and seat: 3 years

3 – Hardware (rudder, skeg, hatches, deck fittings, handles, backrest): 1 year.

4 – Breakage resulting from a fall, collision, improper storage, or improper securing on the vehicle is not covered by the warranty.

Accessory Orders:

The prices indicated are valid at the time of ordering only.

Updated prices will be charged at the time of delivery since we have no control over the prices of our accessory suppliers.

Returns and Refunds for Accessories:

Standard accessories only (listed on our website) will be refunded if in new condition and in their original packaging, if applicable.

Return shipping costs are the responsibility of the customer. The same applies to re-shipping costs in case of an exchange.

Shipping costs are non-refundable.

Gift certificates are non-refundable.

Items sold by linear foot (cables, cords, elastics, sheathing) are non-refundable.